Customer Service Center

Nursing Bra Express

Our mission at Nursing Bra Express is not only to provide nursing moms with the best breastfeeding products on the planet, but also to keep our nursing (or soon-to-be nursing) moms happy and satisfied with her purchases! We greatly appreciate your business and our customers always come first!

If you have any questions, concerns or complaints about your order or shopping experience, or if you just want to contact us to say “Hi!”and share your breastfeeding tips, experiences and comments with us, please email us at Customer Service or call us toll-free at 855-528-7600.  Our hours are Monday thru Friday 9:00am-5:00pm eastern standard time.

 Placing Your Order

We know nursing moms need as much time with baby as possible! That’s why we make ordering as easy as possible!

Ordering online is fastest and easiest, but we also take orders by Email, phone (855-528-7600), fax (413-561-4035) and mail (167 Main St. Holyoke, MA 01040).  Nursing Bra Express accepts Mastercard, Visa and American Express. You can also use Pay Pal but will need to call your order in to do it that way.

If you choose to send a check or money order, please mail to: Nursing Bra Express, 167 Main St Holyoke , MA 01040. 

 Shipping Time

Most orders ship on the same day as the purchase, or next business day.  We ship to the continental US and Canada by USPS and Fedex. Most orders will arrive to you within 2-4 days. We also offer 2nd day to those customers who need their merchandise in a hurry.  Please note that we cannot ship 2nd day air to Canada. 

Shipping Costs 

Order Value

United States

Canada 2nd Day
$0-$24.99 $5.95 $10.00 $28.95
$25-$49.99 $8.95 $15.00 $31.95
$50 - $98.99 $10.95 $20.00 $33.95
$99 - $124.99 FREE! $25.00 $36.95
$125 - $149.99 FREE! $35.00 $37.95
$150+ FREE! $40.00 $39.95

International Shipping

At this time, Nursing Bra Express only ships orders to the United States, Puerto Rico, Canada, US Virgin Islands, APOs and FPO’s

 Our No-Hassle Return Policy

We, at Nursing Bra Express, want happy babies and happy nursing mamas! If it doesn’t fit, if you don’t like it, or if you end up not being able to breastfeed, simply send it back us. Unworn, unwashed and unused merchandise in its original condition may be returned for exchange or refund of merchandise price within  days of receipt.  Any returned items in new condition with original tags and packaging that are returned to us after the 45 day return period are eligible for store credit only.  No exceptions.  Shipping and handling fees are not refundable.  **Please note that all nursing bras and clothing must still have original tags and packaging, and all products and accessories must be in original packaging, for an exchange or refund.  A 20% restocking fee will be assessed for items returned without the original packaging and tags.

Incorrect Orders
We are good but we’re not perfect! If we accidentally ship you incorrect merchandise, we will reimburse you the cost of shipping the package back to us.  As soon as we receive the incorrect order, we’ll send you the correct order with free shipping.

Exchanges
If you need to exchange merchandise, you pay the shipping charges to send your items back to us.  You may exchange something for the same item in a different size or color and we'll pay the shipping costs (ground delivery only and in the US only). If you would like to upgrade your shipping method, purchase a different item or additional items, or exchange a second or third time, you are responsible for additional shipping charges.  **Please note that all nursing bras and clothing must still have original tags and packaging, and all products and accessories must be in original packaging, for an exchange or refund.

Returns
If you are returning merchandise for a refund, you pay for shipping it back to us.  Your original shipping charges are non-refundable. Once we receive your package, please allow 7-10 business days for your refund to be processed. Any returned items in new condition with original tags and packaging that are returned to us after the 45 day return period are eligible for store credit only.  No exceptions.  **Please note that all nursing bras and clothing must still have original tags and packaging, and all products and accessories must be in original packaging, for an exchange or refund.  A 20% restocking fee will be assessed for items returned without the original packaging and tags.

 Send your package to us with your return and exchange form. We recommend that you insure your package and ship with a traceable method to ensure a safe and confirmed delivery to:

Nursing Bra Express
ATTN: Returns & Exchanges

167 Main St
Holyoke, MA 01040

 Online Security

Our site only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts information you input. This means you should not be able to inadvertently place an order through an unsecured connection. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

This privacy statement is effective as of April 2, 2011.

 Privacy Policy

Nursing Bra Express respects you and your privacy.  We will never sell, rent, trade or share your personal information or email address with anyone. If you prefer to not receive information from us, you may opt out at any time by calling 855-528-7600, emailing us at customerservice@nursingbraexpress.com or mailing us a letter to Nursing Bra Express, LLC 167 Main St Holyoke, MA 01040. Please include your full name, your address, your phone number, and your email address. Please note that it may take up to 10 days for your request to become effective. At times, we may track IP addresses, domain names, browser types, resolution and geographical locations from people that visit our site. This information is used to track aggregate traffic patterns on our site and such information is not correlated with any personal information, you remain anonymous.

 Third Party Sites

Please be aware that our site may contain links to other sites hosted by third party sites. Nursing Bra Express, LLC is no responsible for content and privacy practices and policies of such other sites. When you access a non-Nursing Bra Express, LLC website, be aware that it is independent from Nursing Bra Express, LLC and that we have no control over the privacy practices or content of that website. We encourage users to be aware when they leave our site and to read privacy statements of all websites that collect personally identifiable information.

 Policy Changes

Nursing Bra Express, LLC reserves the right to change, modify and amend their policies at any given time. Changes will become effective upon posting to this page on our website. Nursing Bra Express, LLC encourages you to regularly review our policies so that you are informed of how we collect, use and protect your information. We often update our site with improvements and/or changes at any time without notice. Please check back periodically.